physiotherapy frequently asked questions

You’ll find our clinic opposite the free car park at 90 Horsefair Street, Charlton Kings, Cheltenham, GL53 8JR — right in the heart of the community. 

When you arrive, simply head down the side of the building to reach our entrance and reception. It’s easy to spot, and we’ll be ready to welcome you in.

We offer appointments from 8am to 7:30pm Monday to Friday, and 9am to 12pm on Saturdays, giving you plenty of flexibility to find a time that works around your day. 

And if you’re nearby, we can often accommodate drop‑ins — just pop in, say hello, and we’ll do our best to help.

There is FREE Parking in the car park directly opposite us on Horsefair Street but there is No Onsite parking.

• If needed there is On Street parking on Horsefair Street.

Initial Consultation  

Your first appointment lasts 45 mins, giving us plenty of time to understand exactly what’s going on. We’ll take a thorough history, assess your movement, and identify the root of your problem. You won’t just talk about your symptoms — we’ll begin hands‑on treatment straight away to kick‑start your recovery.

Follow‑Up Treatment Sessions  

Standard follow‑up sessions last 30 mins, focused on progressing your treatment, building strength, and keeping you moving forward. We’ll discuss the best plan for you after your initial consultation so your rehab feels clear, structured and achievable.

Initial Consultation  

Your first appointment is £85 and lasts 45 minutes

Follow‑Up Treatment Sessions  

Standard follow‑up sessions are £55 for 30 minutes.

Treatment Packages

We also offer pre-paid Buy 5, Get 1 FREE packages which effectively reduce the cost to £45.83 a session. At your assessment we will discuss this option with you.

Wear something comfortable that allows you to move easily. 

If we’re assessing your lower back, hip, knee, ankle or foot, bringing a pair of shorts is really helpful. 

For neck, upper back, shoulder or elbow issues, a t-shirt or loose‑fitting top makes it easier for us to see how you’re moving and treat the area effectively.

We can't give you a fixed number as everyone needs a different course of treatment depending on their conditions/ injury/ rehabilitation requirements but it is likely that you will need at least 4 treatment sessions.

Treatment is agreed upon with patients on a continual review at each session.

We’re registered with most major health insurance companies, making it easy for you to access treatment through your provider. 

If you’re unsure whether your insurer is included, just give us a call — we’ll happily check everything for you.

If we think imaging is relevant, we can directly refer you for a private scan or X-Ray. You don't need a GP to authorise this for you.