Frequently asked questions

You’ll find our treatment room located at: Gym 66, Unit 12, The Bramery Business Park, Alstone Lane, Cheltenham, GL51 8HE. 

As you enter the business park, turn immediately right, head towards the end of the row and turn left. You’ll find Gym 66 on the right-hand-side. Please come in and have a seat. A member of staff will come down to get you.

We also have a clinic at Cheltenham College - providing private physiotherapy services to pupils and staff.

We schedule appointments between the hours of 8am and 8pm, Monday to Friday, and 9am-12pm on Saturday.  Please note, visiting the clinic is by appointment only.

Yes, there is guest parking at the business park. You can park at one of the following spots:

• Just inside the gates on your left as you enter
• On the right-hand side as you continue around the park
• Outside the gym or further on past the gym around the back of the business park
• If you cannot find a space in the business park, there are plenty on the road just outside

We ask you kindly not to park in other spaces specifically marked for other units.

You’ll benefit from a dedicated private treatment room, fully equipped with modern physiotherapy facilities. These include gait analysis treadmill, shockwave therapy technology and acupuncture equipment.

We’re also fortunate to be situated in a gym, which provides the ideal space for supported rehabilitation via strength exercises or pilates, should it be needed. The gym has toilets and changing rooms with showers if you need to get ready to go on somewhere after seeing us.

• Initial consultation - Your initial consultation session will be 45 minutes long. This includes a thorough consultation to ensure we understand exactly what your physical issues are. We’ll also start treatment during this session, to kick-start your recovery. 
• Treatment sessions - Standard follow-up sessions are 30 minutes long, but 45-minute and 60-minute sessions are also available, depending on your preference or the treatment needed. We can discuss this following your consultation. 

Discover more about our prices and payment plans via the link below. 

Yes, you will receive your first treatment during your consultation session.

We can't give you a fixed number as everyone needs a different course of treatment depending on their conditions/ injury/ rehabilitation requirements but it is likely that you will need at least 4 treatment sessions.

Treatment is agreed upon with patients on a continual review at each session.

Absolutely. We’ll ask you to carry out appropriate stretches or strengthening drills to aid your recovery.

These will be sent to you as a PDF file with a link to visual demonstrations, including videos, of the exercises.

We’ll practice these exercises together before you begin; if you’re happy we may film you on your own phone so you have an instant record of your specific exercises.

Payment must be made after each session using card payment or cash.

We have a card reader to take electronic payments/contactless. We cannot accept cheque payments.

To ensure everyone has the opportunity to be seen when needed, we expect that in the case you are unable to attend a scheduled appointment, you call the practice and notify us as soon as possible.

If notice of less than twenty four (24) hours is given prior to the appointment, a cancellation fee equivalent to the full fee of the consultation class will be charged.

If notice of more than twenty four hours is given prior to the appointment then you can rebook for free.

Yes, we’re recognised and on the approved list of Physiotherapy clinics for all of the known private medical insurance companies.

Yes, we provide formal receipts with our relevant membership numbers of the HCPC and CSP that insurance providers and employers require.

If we think imaging is relevant, we can directly refer you for a private scan or X-Ray. You don't need a GP to authorise this for you.

Yes, we have links to all of the local surgeons and sports medicine consultants, if you need further opinions on your medical management.

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Discover more about rehabilitation