Physiotherapy FAQ

About Physiotherapy treatment

1. What do you treat?

AnswerAs Physiotherapists we treat almost all joints of the body from the head to the toe.

We treat people in acute pain and we see clients for rehabilitation after surgery.

We don't just treat backs-we just think it's a great name for a company.

If we are unable to help you with your particular problem, we will send you to someone who can help. We have links throughout the County with other knowledgeable health care professionals.

2. Do I need to get a doctors referral before seeing you?

No, you do not need a doctors referral before seeing us. Physiotherapists are medically trained professionals, and we are able to assess and treat you based upon your own referral.

However, please note-some medical insurance companies do require a GPs referral to allow you to claim back the cost of your Physiotherapy treatment.

Please check with your individual company what their procedures are.

3. Will Physiotherapy be suitable for me?

Yes. Physiotherapy is a versatile therapy and can be tailored to any individual.

So whether you are feeling fragile and sore. Or feel that you are in need of a thorough working out, we will do what is right for you. Our therapists have years of experience and in conjunction with your feedback will ensure your session is appropriate.

So if you consider yourself to be spritely and young or getting on a bit Physiotherapy will be of benefit to you.

4. How many treatments will I need?

This depends on a wide variety of factors. What may take one Individual a few sessions to get over may take someone else more, or less.

We will discuss with you at your first appointment the likely number of sessions you will need to get back to doing what you love.

About your appointment

1. What will happen at my first appointment?

After taking a detailed verbal case history from you, we will move on to a physical examination of your injury or restriction. This will involve reviewing how you move, and assessing how your joints and muscles are working.

This may require taking off a layer of clothes so that we can accurately assess for problems with movement, joints, swelling or any other irregularities.

Because you may be required to undress, please come with suitable clothing. For example, if we are reviewing a knee, please bring along a pair of shorts to wear. This makes life more comfortable for us all.

2. How long is a session?

Appointments covered by insurance companies vary in there duration as this is dictated by the company themselves.

On average new appointments last 45 minutes. This session helps us to establish exactly what is wrong with you, and means we can begin your treatment.

Follow up sessions involve re-assessing your progress, providing treatment and last 30 minutes.

3. What treatment will I get in my session?

The treatment you will receive all depends on what needs to be addressed at your appointment.

This means that each session will be tailored specifically to your injury.

One shoe does not fit all!

4. Do you have on-site parking?

Yes we on site parking. You can park in any free space on the Business Park.

5. How do I book an appointment?

You can book your Physiotherapy treatment by getting in contact with us on the telephone, via email or with the contact form below these questions.

Call 01242 509923 or 07940 102905

6. Should I bring medical notes, X-rays or scans with me?

If you have any information that will be useful to us, bring it along. This might include medical notes, operation notes, X-Rays or scan results.

If you have a current exercise or rehabilitation programme, or a list of your current medications bring these along for our records.

7. What clothes should I bring to my appointment?

We advise that you wear clothes or bring clothes along that allow us to see your problem area with ease. For example, if you have back pain we would like to see your back. Ladies may prefer to bring along a vest top.

If you have a hip, knee or ankle problem, bringing shorts with you would really help.

Otherwise loose fitting clothes that allow you to move freelyare useful.

8. What should I do if I need to cancel or reschedule my appointment?

Please note-If you need to cancel or reschedule your appointment. We ask that you provide us with at least 24 hours notice.

If you fail to do so, you may incur a 50% treatment fee

About payment

1. How do I pay for treatment?

If you are a self paying customer we require payment after each consultation.

We accept cash and credit or debit card. If your treatment has been authorised by private medical insurance or solicitor we may be able to invoice them directly for you.

2. What do I need to do if I have private medical insurance?

We are registered by most medical insurance companies to provide Physiotherapy treatment.

However please contact us to ensure that we are covered by your particular company.

Some but not all companies need a claim to be authorised by a GP. We recommend that you check with your provider what their procedure is.

Please note that we are unable to treat you if you do not have a valid authorisation number / code

3. What should I do if I need to cancel or reschedule my appointment?

Please note-If you need to cancel or reschedule your appointment. We ask that you provide us with at least 24 hours notice.

If you fail to do so, you may incur a 50% treatment fee

Contact Us

Provide us with your details for a no obligation discussion regarding your injury or rehabilitation.

Or call on 07940 102905 * Required Fields

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Registered treatment provider for members of BUPA, AVIVA, AXA PPP and all other major insurance groups.